Terms of Service
These terms set out the public baseline for using Kriaka's website and AI operations services. A signed service order or client agreement may add or vary commercial terms for a specific engagement.
1. Who We Are
Kriaka Limited is based in Auckland, New Zealand. We provide managed AI agent services for businesses, including workflow design, agent setup, connected-tool integration, and ongoing operational support.
You can contact us at [email protected].
2. Services
Kriaka services may include:
- mapping business workflows and identifying where AI assistance is appropriate,
- configuring and operating AI agents for administrative and operational tasks,
- connecting approved third-party systems such as email, calendar, documents, spreadsheets, and other business tools,
- creating drafts, summaries, reports, reminders, workflow outputs, and other business materials,
- monitoring, support, iteration, and managed improvements.
Specific deliverables, fees, timelines, support levels, integrations, and responsibilities are agreed separately with each client.
3. Acceptable Use
You must use Kriaka services lawfully and responsibly. You must not use the services to:
- break the law or infringe another person's rights,
- send spam, deceptive, abusive, or unlawful communications,
- upload or process data you do not have the right to use,
- attempt to bypass access controls, security controls, rate limits, or audit controls,
- reverse-engineer, copy, or attempt to replicate Kriaka's systems, prompts, tools, or configuration,
- use the services for high-risk decisions without appropriate human review.
4. AI Outputs and Human Review
Kriaka agents are tools to assist business operations. AI outputs may be inaccurate, incomplete, outdated, or unsuitable for a particular use. You are responsible for reviewing outputs before relying on them for important business, legal, financial, safety, employment, or customer-facing decisions.
External communications, payments, legal commitments, safety-critical instructions, and similar high-impact actions should be reviewed and approved by an appropriate person before they are sent or acted on.
5. Accounts, Access, and Connected Systems
You are responsible for ensuring that anyone who connects a system to Kriaka has authority to do so. You must keep your account, device, and login access secure, and tell us promptly if you suspect unauthorised access.
If you connect a third-party service such as Google Workspace, Xero, email, calendar, document storage, or another business system, Kriaka will use that connection only to deliver the services you request or approve. Third-party services remain subject to their own terms, permissions, and availability.
6. Client Data and Privacy
You retain ownership of the business data and materials you provide to Kriaka. You grant Kriaka the rights needed to process that data for the purpose of providing the services.
Our handling of personal information is described in our Privacy Policy. If there is a conflict between these public terms and a signed client agreement, the signed client agreement will control for that engagement.
7. Fees and Engagements
Fees, payment dates, setup work, monthly support, and any project-specific commitments are agreed in writing before paid work begins. Unless otherwise agreed, invoices are payable in New Zealand dollars and may be subject to GST.
We may pause or stop services if invoices are overdue, if required access is unavailable, or if continued service would create legal, security, or operational risk.
8. Changes, Suspension, and Termination
Either party may end a client engagement according to the written service terms agreed for that engagement. On termination, Kriaka will stop providing the services and will delete or return client data where required by the applicable agreement and law.
We may suspend access immediately if we believe the services are being misused, security is at risk, payment is materially overdue, or suspension is needed to comply with law.
9. Intellectual Property
Kriaka owns its platform, tools, methods, prompts, configurations, know-how, and related intellectual property. You retain ownership of your business data and materials. Custom workflows or configurations are licensed for your use as part of the services unless otherwise agreed in writing.
10. Confidentiality
Each party must protect confidential information received from the other party and use it only for the purpose of the engagement, except where disclosure is required by law or agreed in writing.
11. Disclaimers and Liability
To the maximum extent permitted by law, Kriaka does not guarantee that the services will be uninterrupted, error-free, or produce any specific business outcome. We are not responsible for losses caused by your misuse of the services, unavailable third-party systems, or actions taken without appropriate human review.
Any liability limits or exclusions for a paid engagement will be set out in the applicable signed client agreement or service order.
12. Governing Law
These terms are governed by the laws of New Zealand. The courts of New Zealand have non-exclusive jurisdiction over disputes relating to these terms or Kriaka services.
13. Changes to These Terms
We may update these terms from time to time. Material changes will be posted on kriaka.com. If you are an existing client, we will notify you of material changes that affect your engagement.
14. Contact
Kriaka Limited
Auckland, New Zealand
Email: [email protected]
Web: https://kriaka.com